NAMI HelpLine

NAMI is a national nonprofit organization focused on mental-health education, support, and advocacy. Its HelpLine is a nationwide service designed to help people find information, emotional support, and resources related to mental health.

NAMI HelpLine offers one-on-one emotional support, answers to general mental-health questions, and help finding appropriate resources.

Specialized assistance is also available for teens and young adults, family members and caregivers, and Spanish-speaking individuals.

The HelpLine is an information and support service, not a therapy provider.

NAMI HelpLine serves people ages 13 and older who are looking for mental-health information or support.

You can reach out about your own situation or because you're trying to help someone you care about.

NAMI HelpLine is available nationwide in the United States. Specialists can also help people navigate toward relevant local resources.

NAMI HelpLine is free to use.

Call: 1-800-950-6264

Text: Send NAMI to 62640

Email: Find email contact instructions on NAMI's official HelpLine website.

Official HelpLine: https://www.nami.org/nami-helpline/

NAMI HelpLine is available Monday through Friday, 10:00 a.m. to 10:00 p.m. Eastern Time, excluding federal holidays.

The HelpLine is not available 24 hours a day and does not provide emergency crisis intervention.

Spanish-language HelpLine assistance is available. Visitors can contact the service by phone, text, or email.

Public documentation did not establish a comprehensive list of disability accommodations for the HelpLine. Visitors with specific accessibility needs can contact NAMI to ask about available options.

In 2025, NAMI reported that its HelpLine received accreditation from the International Council for Helplines.

This recognition reflects a documented organizational achievement. It does not guarantee a particular outcome for any individual using the service.

NAMI HelpLine provides emotional support, mental-health information, and resource navigation. It does not provide psychotherapy, clinical diagnosis, medical treatment, individual case advocacy, or emergency crisis intervention.

Phone and text contact can reveal your phone number to the service. NAMI's terms also describe circumstances in which information may be shared with emergency responders or law enforcement if staff believe someone faces an imminent risk of death or serious injury.

For immediate crisis support, NAMI directs visitors to call or text 988.

Official NAMI HelpLine:
https://www.nami.org/nami-helpline/

NAMI HelpLine Terms of Service:
https://www.nami.org/terms-of-use/nami-helpline-terms-of-service/

NAMI Privacy Policy:
https://www.nami.org/terms-of-use/privacy-policy/